Returns & Refunds

Fit and personal preference matter. You may request a return within 30 days after delivery, provided the item is unused and kept in its original packaging.

Before sending your return

Keep the garment unused and retain its original packaging. A brief indoor fit check is fine; please do not wear it for training, wash it or remove attached labels. For a matching set, return all included pieces together.

1. Email [email protected], call (774) 461-6483 or use our contact form with your order number, the item and the reason for returning it. Request your return within 30 days of delivery.
2. Pack the item securely in its original packaging and include your order number and contact email.
3. Mail the return to the address below. You may contact us first for assistance or send an eligible return to this address with the information requested above. We recommend a tracked service and keeping the mailing receipt.

Return address

Active Wear LLC
406 PENNSYLVANIA AVE
MINDEN, LA 71055-3427
United States

Who pays return shipping?

We cover reasonable return shipping costs when the item has a quality problem, was sent incorrectly or was damaged in transit. Contact us with the details and, if available, photos before purchasing return postage so we can arrange the appropriate return method or reimbursement.

For a change of mind, fit preference or another reason unrelated to a quality issue or our error, you pay the return shipping cost. We do not charge a restocking fee. Original standard shipping charges are not refunded for preference returns; where an item is wrong, defective or damaged, applicable original shipping charges are refunded as well.

Inspection and refunds

After we receive the return, inspection takes 3–5 business days. If the return meets the conditions above, we initiate the refund to the original payment method after approval. Your bank or payment provider determines when the credit appears in your account.

If an item arrives in a condition that does not meet this policy, we will explain the issue and discuss the available next steps with you. Contact us if you believe a refund is taking longer than your bank’s usual processing time.

Exchanges and cancellations

For a different size or color, contact us to discuss returning the original item and choosing another. For an order cancellation or change, get in touch promptly; changes depend on the order’s processing stage.

This policy does not limit rights you may have under applicable law. Customer service is available Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern Time at the email and phone above.