Shipping Policy

We keep delivery information simple so you can plan around your next routine.

Where we deliver

We ship to addresses in the contiguous 48 United States, including Washington, DC. We do not ship to Alaska, Hawaii, U.S. territories, APO/FPO/DPO addresses or destinations outside the United States.

Processing and transit are separate

Order processing takes 1–3 business days. After dispatch, standard transit takes 2–7 days. Processing business days are Monday–Friday, excluding U.S. holidays. These timeframes are estimates, not guaranteed arrival dates.

If an unexpected delay affects dispatch, we will contact you with the revised timing and your options. You may accept the delay or cancel the unshipped order for a full refund. If we cannot fulfill an order, we will notify you and issue a refund.

Shipping rates

Order subtotal	Standard shipping
$59 or more	Free
Under $59	$6.99

The threshold is based on the merchandise subtotal after any applicable discounts, before tax and shipping. Available shipping is shown at checkout after you enter an eligible address.

Tracking and address changes

When your order is dispatched, we send the available tracking information to your order email address. Carrier scans may take time to appear. Check your street address, apartment or unit, state and ZIP before placing an order.

For an address correction or cancellation request, contact us as soon as possible. We can make changes only while the order is still eligible for adjustment.

Missing or damaged delivery

Check the delivery details and nearby safe places, then contact us if a package is missing. Keep the item and packaging if something arrives damaged, and send us the order number and photos so we can help. See Returns & Refunds for the return process.

Questions? [email protected] · (774) 461-6483. Service hours: Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern Time.