Frequently Asked Questions
Start here for the details that make choosing and shopping easier.
How do I choose a size?
Start with the measurements on the individual product page. Letter sizes vary by style. Compare a garment you wear comfortably and check whether a measurement is a flat width or a circumference. Our Size & Fit guide shows how.
What is included in a matching set?
Each set page lists its contents. Our matching sets include one top and one pair of pants. Shoes, inner tees and other styling accessories in photographs are not included unless explicitly listed.
How should I care for my clothing?
Follow the care label on the garment. Check the label before applying heat and keep darker colors separate from light items, especially for the first wash. Different fabrics and finishes can need different care.
Where do you ship, and how long does it take?
We ship to the contiguous 48 United States, including Washington, DC. Processing takes 1–3 business days. After dispatch, transit takes 2–7 days. We do not ship to Alaska, Hawaii, U.S. territories or military mail addresses.
How much is standard shipping?
Standard shipping is free when your merchandise subtotal is $59 or more after discounts, before tax and shipping. Orders under $59 have a $6.99 standard shipping charge.
Can I change or cancel an order?
Contact us as soon as possible with your order number and requested change. Changes depend on the processing stage. If dispatch is unexpectedly delayed, we will explain the revised timing and cancellation options.
How do returns work?
Request a return within 30 days of delivery. Items must be unused and in their original packaging. Returns go to Active Wear LLC, 406 PENNSYLVANIA AVE, MINDEN, LA 71055-3427, United States. We cover return shipping for quality problems, incorrect items and transit damage; you cover it for other reasons. See Returns & Refunds for the steps.
When will my refund be processed?
After receiving your return, inspection takes 3–5 business days. We initiate a refund after approval. Your bank or payment provider determines when the credit appears.
How can I reach customer service?
Email [email protected], call (774) 461-6483 or use the contact form. Service hours are Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern Time.